Last Updated April 5, 2023 at 9:12AM
Overview of Wagepoint vs ADP
Wagepoint and ADP are both popular payroll and HR management solutions used by small and medium-sized businesses in Canada. Today we pin them against each other (Wagepoint vs ADP). While Wagepoint is a relatively new player in the market, ADP is a well-established company with decades of experience. Both solutions offer a range of features and pricing plans to suit the needs of different types of businesses.
Purpose of the comparison
The purpose of this comparison is to provide small business owners in Canada with a comprehensive analysis of Wagepoint and ADP. This comparison will focus on the pricing, features, ease of use, customer support, integration, security, and advantages and disadvantages of each solution. By the end of this comparison, readers will have a better understanding of which solution might be the best fit for their business needs.
Pricing
Wagepoint pricing
Wagepoint offers three pricing plans: Basic, Complete, and Concierge. The Basic plan costs $20 per month plus $2 per employee per payroll, the Complete plan costs $40 per month plus $4 per employee per payroll, and the Concierge plan is custom-priced based on the needs of the business. Additional fees may apply for certain features such as year-end services.
ADP pricing
ADP hides their pricing quite well. Not very transparent at all! From what I could gather, ADP offers four pricing plans: Essential, Enhanced, Complete, and HR Pro. The Essential plan costs $19.99 per month plus $2.80 per employee per payroll, the Enhanced plan costs $29.99 per month plus $3.50 per employee per payroll, the Complete plan costs $39.99 per month plus $4.50 per employee per payroll, and the HR Pro plan is custom-priced based on the needs of the business. Additional fees may apply for certain features such as year-end services.
Comparison of pricing
While Wagepoint’s pricing is simpler and WAY more transparent, ADP offers more pricing plans to suit different business needs. ADP’s pricing is generally higher than Wagepoint’s, but this may be justified by the additional features and services offered. Small businesses with a limited budget may find Wagepoint’s pricing more affordable, while larger businesses may prefer the flexibility of ADP’s pricing plans.
Features
Wagepoint features
Wagepoint offers a range of features to help small businesses manage their payroll and HR needs. These include:
- Payroll processing: Automates the calculation and processing of employee paychecks and direct deposits.
- Tax filing: Calculates and files all necessary taxes and forms with the CRA and other government agencies.
- Employee self-service: Allows employees to access their pay stubs, tax forms, and other important information online.
- Time tracking: Tracks employee hours worked and overtime, and calculates pay accordingly.
- Integrations: Integrates with popular accounting, time tracking, and HR software.
ADP features
ADP also offers a range of features to help businesses manage their payroll and HR needs. Very similar! These include:
- Payroll processing: Calculates and processes employee paychecks and direct deposits.
- Tax filing: Calculates and files all necessary taxes and forms with the CRA and other government agencies.
- Employee self-service: Allows employees to access their pay stubs, tax forms, and other important information online.
- Time tracking: Tracks employee hours worked and overtime, and calculates pay accordingly.
- Integrations: Integrates with popular accounting, time tracking, and HR software.
Comparison of features
Wagepoint and ADP offer similar features, but Wagepoint’s self-service portal is more customizable, and the integration options are slightly more flexible. ADP, on the other hand, offers additional HR-related features such as benefits administration, employee performance tracking, and compliance management. Small businesses that are focused on just payroll processing may find Wagepoint’s feature set sufficient, while those looking for a more comprehensive HR solution may prefer ADP.
Ease of Use
Wagepoint ease of use
Wagepoint is known for its user-friendly interface and easy navigation. The dashboard is well-organized, and the step-by-step payroll setup process makes it easy for users to get started. Wagepoint also offers helpful customer support via phone, email, and live chat. Handsdown the Wagepoint interface is way cleaner!
ADP ease of use
ADP’s interface is also user-friendly, but it can be overwhelming for first-time users due to the extensive feature set. The payroll setup process is more complex, and some users may require additional training to fully utilize all the features. ADP also offers customer support via phone and email, but live chat is only available for certain plans.
After hitting the Sign In option you’re asked to login to a specific other login within ADP. They have 6 different portals to log into within ADP. S Hope you know which you need to login with.
Comparison of ease of use
Overall, Wagepoint has a way more intuitive interface and easier setup process compared to ADP. However, ADP’s feature set is more extensive, so it may be more suitable for businesses that require additional HR-related features. Both solutions offer customer support, but Wagepoint’s live chat is more readily available, which can be helpful for resolving issues quickly.
Customer Support
Wagepoint customer support
Wagepoint offers customer support via phone(1-877-757-2272), email(support@wagepoint.com), and live chat. Their support team is known for their prompt and helpful responses, and they also offer a comprehensive help center with articles, videos, and webinars to help users get started and troubleshoot issues. Additionally, Wagepoint offers a dedicated account manager to assist with any questions or concerns.
ADP customer support
ADP also offers customer support via phone(1-866-489-2555) and email, but live chat is restricted for certain plans. ADP’s support team is generally responsive and knowledgeable, but some users have reported longer wait times during peak seasons. ADP also offers a knowledge base with articles and videos, as well as webinars and training resources for users.
Comparison of customer support
Both Wagepoint and ADP offer customer support via phone and email, but Wagepoint offers the added benefit of live chat and a dedicated account manager. Wagepoint’s support team is also known for their prompt and helpful responses, while ADP’s support team can experience longer wait times during peak seasons.
Security
Wagepoint security
Wagepoint takes security seriously and uses a variety of measures to protect user data, including:
- Encrypted data transfers and storage
- Two-factor authentication for login
- Regular security audits and testing
- Compliance with industry standards and regulations
ADP security
ADP also takes security seriously and employs a range of measures to protect user data, including:
- Encrypted data transfers and storage
- Two-factor authentication for login
- Regular security audits and testing
- Compliance with industry standards and regulations
ADP did divulge tax information of employees in 2016, which may have caused significant harm to users.
Comparison of security
Both Wagepoint and ADP take security seriously and employ similar measures to protect user data. ADP did have at least one known incident occur of information leak.
User Reviews
Wagepoint user reviews
Wagepoint has generally positive user reviews, with users praising the user-friendly interface, helpful customer support, and affordable pricing. Some users have reported issues with integrations and occasional technical glitches. Across Capterra, getapp and Trustpilot it averages a 4.4/5 to 4.6/5.
ADP user reviews
ADP has mixed user reviews, with some users praising the extensive feature set and helpful customer support, while others have criticized the complex interface and occasional billing errors. Some users have also reported difficulty cancelling services. The reviews are a bit more scattered. From Trust pilot’s 2,149 reviews rating of 1.7 to 4.1(1470 reviews) with ConsumerAffiairs and 4.3/5(499 reviews) with Gartner.
Comparison of user reviews
Both Wagepoint and ADP have their share of positive and negative user reviews, with some users experiencing issues with integrations, billing, and technical glitches. However, Wagepoint’s overall positive reviews and simpler interface may make it a more attractive option for small businesses with simpler payroll needs and a limited budget. The 2,149 reviews ADP has with a average of 1.7/5 through Trustpilot could be concerning to some.
Overall, while both Wagepoint and ADP have their own advantages and disadvantages, the choice ultimately depends on the specific needs and preferences of a small business in Canada. Small businesses with simpler payroll needs and a limited budget may find Wagepoint to be the more affordable and user-friendly option, while those in need of more comprehensive HR management may prefer ADP’s extensive feature set. If you’re unsure you can contact one of our Zenbooks accountants for a free consultation now.
