Frequently Asked Questions

Questions? FIRE AWAY!

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If you are online, how do I know you are actually working for me?

We deliver results. Period. If we do not deliver for you, you can stop working with us. You don’t pay us for the time it takes to stumble around the office and eat donuts/coffee all day (I mean we actually do drink a LOT of coffee…). You pay us to deliver you results.

What are the advantages of using online bookkeepers?

  • It means its easier to get in touch with us! You can email us, call us, video call, phone call. You don’t have to drive to come see us (ever) and you don’t have to mail anything to us (ever).
  • We also use a lot of SaaS tools and we are super tech friendly. We know there are a tonne of software that make your experience better with us. We believe we can provide a better service to you by use using these online tools. We believe you are online all the time, and that is where you expect us to be. 

What if I want to travel/work?

Travelling is amazing! Many of our staff members have travelled during their time with us (You can see Shane’s story here). We request that you let us know your plans for travel outside your home city, so we can see how it fits with the overall operational needs of our clients. We essentially take turns to travel on a rotating basis. Zenbooks has financially supported our staff’s travels to Philippines, Thailand and Los Angeles. Where do you want to go?

Who goes through the resumes?

Resumes are reviewed by the principals (Colin Robinson and Eric Saumure), then discussed with the rest of the team on their input. Maintaining our firm culture is important for us, so we need to make sure that everyone can see themselves working with you and you see yourself working with them.

What kind of career paths do you have?

We have a few career growth options. You can wither grow from Bookkeeper > Manager/Controller > CFO. You can transition to get more involved on the implementation side of the technology for our clients. Or if tax is more your thing, we can figure something out.

What if I want to do my CPA designation?

Awesome! Good idea! We’ll do what we can to help you through the process. The new CPA process allows for you to get your experience from a variety of sources we would love for you to get your practical experience with us!

Questions not answered!?

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